Terms of Service

Welcome to Holos!

These Terms of Service (the "Terms") constitute a legally binding agreement between you (whether as an individual or on behalf of an entity, hereinafter "you" or "User") and Yiwu Heluo Network Technology Studio (operating under the global trade names "Holos AI" and "Holos Labs", hereinafter "we", "us", or "our").

These Terms govern your access to and use of:

• The Holos Android Application (the "App"), including its floating copilot, smart reply, on-device translation, and multimodal assistants;
• The Holos Web Ecosystem hosted at https://holos.ing, including the Web Chat Workbench (/new and /chat), the unified checkout store (/checkout), and client download portals (download.holos.ing);
• The cloud backend APIs, synchronization services, and microservices operated via api.holos.ing; and
• All related software, documentation, widgets, and services provided by us (collectively, the "Services").

1. Eligibility and Minor Protections

You may only access or use the Services if you are legally competent to enter into a binding contract with us. Specifically:

• Age Restriction: You must be at least 13 years of age (or 16 years of age in the European Economic Area ("EEA") or United Kingdom, or the legal age of majority in your jurisdiction). The Services are not intended for or directed to children under 13;
• Minors: If you are under the legal age of majority in your jurisdiction, you may only use the Services with the explicit consent and supervision of a parent or legal guardian who agrees to be bound by these Terms;
• Authority: If you are using the Services on behalf of a company, organization, or other legal entity, you represent and warrant that you have full legal authority to bind that entity to these Terms.

2. User Accounts, Authentication and Account Deletion

2.1 Account Creation & Guest Mode

You may use certain basic or offline features as a guest without an account. However, to access advanced cloud AI models, cross-device history synchronization, or paid subscription tiers, you may be required to register and maintain an active account using Google Sign-In or email-based One-Time Password (OTP) verification.

You agree to provide true, accurate, and complete information during registration and to keep your credentials confidential. You are solely responsible for all activities that occur under your account.

2.2 Account and Data Deletion (Google Play Compliance)

In accordance with Google Play Developer Policies and global privacy regulations, you have the full right to delete your account and all associated personal data at any time:

• In-App Deletion: You can permanently delete your account directly inside the Android App by navigating to Settings > Profile, and tap Delete Account.
• Web Deletion: You can permanently delete your account directly in the Web Workbench by navigating to Settings > Profile, and tap Delete Account (or by submitting an account deletion request through our web form on our Privacy Policy page).
• Email Request: You may also email support@holos.ing with the subject line "Delete Account" from your registered account email address.

Upon receiving a validated deletion request, your account credentials, cloud synchronization history, personal preferences, and memory profile will be permanently erased or anonymized from our production servers within thirty (30) days, except where retention is strictly required to comply with statutory accounting or legal obligations.

3. Subscriptions, In-App Purchases, Web Checkout and Billing

3.1 Subscription Tiers and Quota

We offer both a free tier ("Free") with basic token allowances and paid membership tiers (e.g., "Go", "Pro", "Max", and "Ultra"). Paid tiers grant access to increased monthly message quotas, priority cloud inference, advanced reasoning models, and extended context windows. Details of currently available plans, pricing, and quota limits are specified in the App and on our pricing page at https://holos.ing/checkout.

Quotas and monthly message allowances are calibrated against standard conversational turns (defined as an average of up to 4,000 tokens per interaction). To support long-form writing, extensive coding, and in-depth reasoning, the Services allow dynamic output expansion up to 32,768 tokens per request. In accordance with our Fair Usage Policy, tasks generating substantially elevated token volumes will consume message allowances proportionally based on actual computational resource consumption.

3.2 Android In-App Purchases (Google Play Billing)

For purchases made through the Holos Android App:

• Google Play Settlement: All digital subscriptions and in-app purchases made within the Android App are processed exclusively through Google Play Billing and are subject to Google Play's Terms of Service and Billing Policies;
• Automatic Renewal: Paid subscriptions automatically renew at the end of each billing cycle (e.g., monthly or annually) unless you cancel your subscription at least 24 hours prior to the expiration of the current billing period. Your Google Play account will be charged at the then-current subscription rate upon renewal;
• Cancellation Instructions: You may manage or cancel your subscription at any time directly through Google Play:
  1. Open the Google Play Store app on your Android device;
  2. Tap your profile icon in the top right corner;
  3. Tap Payments & subscriptions > Subscriptions;
  4. Select Holos and tap Cancel subscription.
  Canceling a subscription prevents future auto-renewal charges; you will retain access to the paid tier benefits until the end of your current paid billing period;
• Google Play Refunds: All refund requests for purchases made via Google Play Billing must be submitted directly through the Google Play Store and are evaluated under Google Play Refund Policies. We cannot directly issue refunds for Google Play transactions.

3.3 Web Store Purchases and Card Key Redemptions

For purchases made on the Holos Web Platform (https://holos.ing/checkout):

• Payment Processors: Web transactions are processed through certified third-party payment gateways (including Stripe and PayPal). We do not collect or store raw credit card numbers on our servers;
• Web Subscription Management: Subscriptions purchased on the Web auto-renew until canceled through your Web Account Settings or through the customer billing portal provided by the payment processor;
• 16-Digit Card Keys (Redemption Codes): Certain membership tiers or promotional packages may be activated via 16-digit card keys. Card keys are non-transferable, single-use, non-refundable, and cannot be redeemed for cash;
• Web Statutory Rights & Refunds: If you reside in the European Union or United Kingdom, you may have a statutory right to withdraw from a purchase within 14 days without giving any reason. However, you expressly acknowledge and agree that where you request immediate performance of digital content or services and begin consuming AI generation quotas, your statutory right of withdrawal is waived to the extent permitted by law. For any legitimate billing errors or technical defects, contact support@holos.ing.

3.4 Fair Usage Policy and Rate Limits

To ensure high service availability, prevent automated abuse, and protect our cloud infrastructure, we implement sliding-window rate limits, daily token caps, and automated spend circuit breakers. Standard message allowances are designed for interactive user workflows. When a user executes tasks with extreme token volumes (such as multi-turn continuous code generation or large-scale document synthesis up to 32K tokens), the system dynamically deducts corresponding computational units from the monthly allowance to reflect actual resource utilization. We reserve the right to temporarily throttle or suspend access if your usage pattern significantly exceeds normal human interactive usage or indicates automated scraping.

4. Intellectual Property Rights and User Content

4.1 Holos Proprietary Rights

The Services, including but not limited to the source code, client binaries, algorithms, UI/UX designs, icons, graphics, audio, brand assets, and proprietary trademarks (including "Holos", "Holos AI", "Holos Labs", and associated logos) are the sole property of Yiwu Heluo Network Technology Studio or its licensors and are protected by international copyright, trademark, patent, and trade secret laws. We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Services strictly for personal or internal legitimate business purposes in accordance with these Terms.

4.2 User Inputs and Materials

You retain full ownership of all text, messages, prompts, images, camera captures, and PDF documents (collectively, "Inputs") that you submit or transmit to the Services. You grant us a worldwide, royalty-free, non-exclusive license to process, parse, format, and transmit your Inputs solely to the extent necessary to operate, provide, and maintain the Services (such as generating replies, translations, or summaries).

You represent and warrant that you own or have obtained all necessary licenses, permissions, and consents to submit Inputs to the Services, and that your Inputs do not violate any third-party intellectual property rights, privacy rights, or applicable laws.

4.3 AI-Generated Outputs

Subject to your compliance with these Terms and the terms of underlying third-party foundational AI model providers, as between you and Holos, you own the text, suggestions, translations, and drafts generated by the Services in response to your Inputs (collectively, "Outputs"). You understand that AI models may generate similar or identical outputs for different users based on similar prompts.

4.4 Third-Party Trademarks and Independence

Third-party names and trademarks referenced within our Services—including but not limited to WhatsApp, Telegram, Meta Messenger, WeChat, Google, and DeepSeek—are the intellectual property of their respective owners. Holos is an independent product and is not affiliated with, endorsed by, or sponsored by WhatsApp LLC, Meta Platforms, Inc., Telegram FZ-LLC, Tencent Holdings Ltd., or Google LLC.

5. Acceptable Use and Prohibited Conduct (Google Play AI Policy Compliance)

You agree to use the Services in a lawful, ethical, and responsible manner. In strict compliance with Google Play Developer Program Policies, Google Play AI-Generated Content Policies, and international laws, you agree that you shall NOT under any circumstances use the Services to:

• Exploitation of Minors: Create, generate, upload, or disseminate Child Sexual Abuse Material (CSAM), child sexual exploitation or abuse imagery, or any content harmful to minors;
• Violence, Self-Harm and Weapons: Generate or promote suicide, self-harm, violent extremism, terrorism, or instructions for constructing conventional weapons, firearms, explosives, or chemical/biological agents;
• Hate Speech and Harassment: Generate or propagate hate speech, defamation, cyberbullying, stalking, threats of physical harm, extortion, or discrimination based on race, ethnicity, religion, disability, age, nationality, sexual orientation, or gender;
• Cyberattacks and Malicious Software: Generate malicious software, viruses, worms, keyloggers, ransomware, exploits, or conduct phishing, credential harvesting, or automated cyberattacks;
• Disinformation and Impersonation: Generate or disseminate malicious deepfakes, deceptive election-related disinformation, impersonate any person or entity, or conduct deceptive fraudulent schemes;
• Spam and Automated Messaging: Use assistive reply features to broadcast unsolicited commercial advertising (spam), bulk promotional blasts, or mass automated messaging on third-party messaging platforms;
• Reverse Engineering & Extraction: Decompile, disassemble, reverse engineer, or attempt to derive source code from the App; bypass token metering or security guardrails; or perform automated prompt-injection attacks to extract internal system prompts or confidential model parameters;
• Platform Abuse: Scrape, crawl, harvest, or extract data from our Services or databases using automated bots or scripts without our express written consent.

6. AI Services Disclaimer, User Final Control & Abuse Reporting

6.1 User Retains Sole Sending Authority (Strict Non-Automated Dispatch)

The Holos smart reply and write features are designed as assistive tools. When you trigger smart reply or text drafting, the App analyzes context and fills candidate suggestions into the target application's text input field. The App strictly and intentionally refrains from automated UI clicking of "Send", "Submit", or "Dispatch" buttons.

You retain 100% discretion and exclusive authority over your communications. You are solely responsible for reviewing, verifying, editing, and manually sending any messages to your recipients. We bear no liability for any text that you decide to send.

6.2 No Professional Advice Disclaimer

All AI-generated Outputs are produced probabilistically by large language models and are intended solely for general informational, educational, and creative drafting purposes. THE SERVICES DO NOT PROVIDE MEDICAL, CLINICAL, LEGAL, FINANCIAL, TAX, INVESTMENT, PSYCHIATRIC, ARCHITECTURAL, OR LIFE-SAFETY ADVICE. You must not rely on AI Outputs for critical or emergency decisions. Always seek the advice of licensed, qualified professionals in the relevant field.

6.3 Accuracy and Hallucination Disclaimer

Artificial intelligence models may occasionally generate factually inaccurate, outdated, biased, offensive, or fictional content (known as "hallucinations"). We make no representations, warranties, or guarantees regarding the truthfulness, accuracy, reliability, or appropriateness of any AI Output.

6.4 Inappropriate AI Content Reporting Mechanism (Google Play AI Policy Requirement)

We are committed to maintaining a safe, responsible AI ecosystem. In compliance with Google Play's AI-Generated Content Policy, we provide active reporting channels for users to report any offensive, harmful, defamatory, or non-compliant AI-generated content:

• In-App Feedback: Use the in-app feedback / report feature available in the chat viewport or settings;
• Safety Email: Email our safety and moderation team directly at abuse@holos.ing with details of the output.

We promptly investigate all reported incidents and take appropriate corrective measures, including prompt guardrail updates, model filtering, and account restriction where necessary.

7. Compliance with Third-Party IM Platform Terms

Holos operates as an on-demand, client-side assistant that reads on-screen text in supported applications (such as WhatsApp, Telegram, and Meta Messenger) or parses incoming notifications (including WhatsApp, Telegram, Meta Messenger, and WeChat) strictly upon your explicit interactive command via Android Accessibility and Notification APIs.

You acknowledge and agree that:

• You are solely responsible for ensuring that your use of our assistive features complies with the respective Terms of Service, Community Standards, and Acceptable Use Policies of all third-party platforms you utilize;
• We do not encourage, sponsor, or condone any violation of third-party platform rules;
• We shall have no liability whatsoever for any account warnings, restrictions, temporary suspensions, or permanent bans imposed on your accounts by third-party platform operators.

8. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES (INCLUDING ALL APPS, WEB WORKBENCHES, APIS, CONTENT, AND AI OUTPUTS) ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR DEFECTS.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL YIWU HELUO NETWORK TECHNOLOGY STUDIO (HOLOS AI / HOLOS LABS), ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF (OR INABILITY TO USE) THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO US FOR ACCESS TO THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY; OR (B) FIFTY UNITED STATES DOLLARS (USD $50.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU UNDER MANDATORY LOCAL CONSUMER LAWS.

10. Indemnification

You agree to defend, indemnify, and hold harmless Yiwu Heluo Network Technology Studio, its affiliates, licensors, and service providers, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your Inputs or any messages you manually send using suggestions generated by the Services;
• Your violation of any third-party rights, including intellectual property, privacy, or publicity rights;
• Your violation of any third-party messaging platform terms or applicable laws and regulations.

11. Sanctions and Export Control Compliance

You represent and warrant that you are not located in, under the control of, or a national or resident of any country or region subject to United Nations, United States, European Union, or People's Republic of China comprehensive trade embargoes or sanctions, and that you are not listed on any prohibited or restricted party lists maintained by competent governmental authorities. You agree not to access or use the Services in violation of any applicable export control or sanctions laws.

12. Term, Suspension and Termination

These Terms remain in full force and effect while you access or use the Services. We reserve the right, in our sole discretion and without prior notice or liability, to suspend, terminate, or restrict your access to the Services (including terminating your account and forfeiting unused quotas) if:

• You breach any provision of these Terms or our Privacy Policy;
• You engage in abusive, fraudulent, or illegal conduct, or violate AI safety guardrails;
• Required by applicable legal authorities, court orders, or platform store requirements (such as Google Play policies).

You may terminate these Terms at any time by stopping all use of the Services and deleting your account. Sections 4, 6, 8, 9, 10, 13, and 14 shall survive any termination of these Terms.

13. Dispute Resolution and Governing Law

13.1 Informal Negotiation

If any dispute, controversy, or claim arises between you and us relating to these Terms or the Services, the parties agree to first attempt in good faith to resolve the dispute informally for at least thirty (30) days by sending written notice to support@holos.ing.

13.2 Governing Law

These Terms and any dispute arising out of or related to them shall be governed by and construed in accordance with the laws of the People's Republic of China, excluding its conflict of law principles.

13.3 Binding Arbitration

If a dispute cannot be resolved through informal negotiations within thirty (30) days, the dispute shall be submitted to the China International Economic and Trade Arbitration Commission (CIETAC) for arbitration in accordance with CIETAC's arbitration rules in effect at the time of applying for arbitration. The arbitral award shall be final and binding on both parties.

13.4 Mandatory Consumer Law Carve-Outs

Notwithstanding the foregoing, if you are a consumer habitually resident in the European Union, the United Kingdom, or another jurisdiction where mandatory consumer protection laws prohibit compulsory foreign arbitration or exclusive choice of foreign law, nothing in these Terms shall deprive you of the statutory consumer protections or the right to bring proceedings before your local competent courts (including the European Commission's Online Dispute Resolution platform).

14. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Services and supersede all prior agreements, representations, and understandings;
• Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect;
• No Waiver: Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision;
• Modifications: We may revise these Terms from time to time. When changes are made, we will update the "Last Updated" date at the top of this document. Material changes will be communicated via in-app notification, website banner, or email prior to becoming effective. Your continued use of the Services after revised Terms become effective constitutes your acceptance of the changes.

15. Contact Us and Official Notices

If you have any questions, legal notices, or feedback regarding these Terms, please contact us at:

Operating Entity: Yiwu Heluo Network Technology Studio (Holos Labs / Holos AI)
General Support: support@holos.ing
AI Safety & Content Reports: abuse@holos.ing
EU Representative: eu@holos.ing
Registered Location: Yiwu, Zhejiang Province, People's Republic of China